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Communications and Marketing

The Communications and Marketing Department provides information to the public about government activities and services in a variety of formats: the governmental information channel (JCTV), Web site, citizen awareness classes, annual reports, presentations, publications, news releases, etc. This office coordinates all media requests, distributes internal communications, and organizes events such as inaugural ceremonies. Communalso assists the Board of Commissioners

311GIS Citizen Reporting Software

City of Johnson City citizen reporting software is now available. "See a problem. Report a problem." It’s the simple tagline behind 311GIS, the citizen reporting software recently implemented by the City of Johnson City. When requests are submitted to the City, authorized administrators can approve requests, make comments, and provide status updates about how the issues are being resolved. Another unique feature of 311GIS is the ability to follow other users’ requests, allowing anyone interested in a particular issue to track its progress.

311GIS utilizes a geofence that ensures issues can only be reported within the City’s service area. Citizens are reminded that this service is not to be used for emergency situations or in place of 911. Citizens may sign up for 311GIS at and may download the free app from the iTunes or Android Play Store, being sure to select “311 GIS” and not “311 Internal.” For additional information, email .