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Contact us

Customer Service
601 E. Main St.
Johnson City, TN 37601
(423) 461-1640

Greg Slemp, Manager

Business Hours:
Monday - Friday, 8:00 a.m. to 5:00 p.m.

Mailing Address

To Make a Payments:

P.O. Box 2386
Johnson City, TN 37605

For General Correspondence:

P.O. Box 2150
Johnson City, TN 37605

Water & Sewer Customer Service

The City of Johnson City is pleased to offer an array of online services for your convenience.

In addition to accepting online payments, our newest services include e-statements and auto bank draft options for paying your utility bill. To go paperless and receive your bill by e-mail only, complete this form. To submit your payment each month with automatic bank draft, complete this form.


Application for new water, sewer and solid waste service must be made in person at our office in the Municipal and Safety Building located at 601 East Main Street Johnson City, Tennessee. Applicant must provide picture ID and social security number and a soft credit check will be performed to determine if a security deposit is required.

A $25.00 next business day or a $50.00 same day connection fee will apply. Office hours are Monday through Friday 8am-5pm.



Deposits must be paid before water, sewer, solid waste and storm water fee (if applicable) services may be connected. Deposits are refundable, including interest, when services are discontinued. Maximum deposit amounts for residential accounts that are inside the city limits of Johnson City are for water $42.00, sewer $64.00, solid waste $18.00 and storm water fee (if applicable) $6.00. Deposit amounts for residential accounts that are outside the city limits of Johnson City are for water $84.00, sewer $128.00, and solid waste $32.00.

Customers may have the option of a credit check through ONLINE Utility Exchange, or pay the maximum designated deposit. Those customers with a satisfactory credit score will not be charged a deposit or may be charged the minimum deposit requirements.

The Johnson City Utility System reserves the right to evaluate customers’ payment histories to access credit risks which require additional deposits. JCUS may also require an additional deposit if an account is found to be “at risk.” All deposits will continue to accrue annual interest. Upon termination of service, any existing deposit and interest will be applied against any unpaid balance of the customer. If any balance remains, that amount will be refunded to the customer upon request.

Deposit payment options: Check, cash, money order, VISA, Master Card, Discover Card and American Express. Credit and debit card transactions are subject to a 2.75% convenience fee.